Not all Dentrix problems are IT problems.
Dentrix support handles licensing, clinical features, database errors, and software installation issues. If you have an active service plan, call them first. They can often resolve software issues directly over the phone or remote access.
If the issue is your server, network, workstation speed, or anything outside the Dentrix application, that falls outside their scope. That's where we come in.
The IT side of Dentrix that their support doesn't cover.
Dentrix runs on your server and workstations. When the hardware, network, or configuration isn't right, the software suffers. We handle everything outside the Dentrix application itself, and we work alongside Dentrix support when the issue spans both sides.
Most work is done remotely after your practice closes. In rare cases, such as a major migration or installation, we can coordinate with your office to schedule a hygiene day and get critical work done with minimal disruption.
When Dentrix support isn't enough.
Check your Dentrix service plan
Without an active plan, Dentrix Canada may not help. Confirm your plan is current before calling. Dentrix Canada Portal ↗
Call or chat with Dentrix support
Dentrix handles the application: licensing, clinical features, database errors, software installation. Call 1-800-561-2983, Option 1, or chat via Help → Chat inside Dentrix. Have your Customer ID ready (Help → About). If they tell you it's a server or network problem, that's your cue to escalate.
Call Bytewing for the IT layer
Server performance, workstation issues, iTrans, upgrade management, or anything outside the Dentrix application, we take over remotely. We've worked extensively with Dentrix and Henry Schein Canada and are familiar with the nuances that come up during upgrades, conversions, and installations.
On-site when remote won't cut it
Hardware replacements, major server migrations, or new office setups. We cover Eastern Ontario.
Dentrix server migrations, remote support, and slow performance.
These are the Dentrix requests we handle most often for Canadian dental practices. All of it is the IT layer, not the Dentrix application itself, which is exactly the gap Henry Schein One support does not cover.
Dentrix vs Henry Schein support: their help desk owns the software application. Bytewing owns everything underneath it. The two work together, and we coordinate with Dentrix Canada when a fix needs both sides.
More dental IT support.
Dentrix slow or not connecting? We handle the layer Henry Schein won't touch.
Server, network, workstation -- remote first, on-site when needed.
or send a message
Dentrix upgrade management included in Bytewing managed IT plans. See what's covered.